In their own words: given back, with an apology
Real lines from the Sad Vinted Faces survey where Vinted eventually admitted the ban was a mistake and restored the account.
"After around 3 weeks they unbanned me. They took full responsibility for it being a mistake."
"After manual review, Vinted restored my account and apologised, confirming it was a mistake on their side."
"Vinted responded saying that this was an accident on their end and gave me my account back."
"After weeks of chasing them I did get my account back with an apology message."
"It took nearly 4 weeks to get my account back and the response was: sorry, we made a mistake."
"Eventually appealed and they confirmed the ban before admitting to a mistake a week later and received my account back."
All quotes anonymised, drawn from the live Sad Vinted Faces survey corpus. Real wins after real pressure.
Eleven accounts restored in the past month
Eleven Sad Vinted Faces community members have got their accounts reinstated in the past month after following the campaign's steps. Anonymised until each has been asked for permission to use their name.
"After all the emails, support tickets and persistence, I got my account back in just three days. Then, later that same night, Peter messaged me again with an update: 'After review, we've confirmed that the blocking was made incorrectly.' He apologised and confirmed that my account would be fully reinstated."
Anonymous — restored in three days
"This was a mistake on our side. Your account has now been unblocked."
Sent by Vinted support to a Sad Vinted Faces community member. Forwarded to the campaign. Not a seller's word — Vinted's own written admission that the ban was wrong.
"Wonderful news I wanted to update you on. I got my account back. After about three appeals, I finally managed to get my wrongful ban overturned and could not have done it without you and your platform."
Anonymous — restored after three appeals
"Massive thank you for advice on Sad Vinted. After four appeals turned down for counterfeit items (even though I bought them on Vinted) I sent the appeal template from the website. It's taken three weeks but account restored."
Anonymous — restored after four appeals
"Finally got my account back. Over £4k out of pocket from two weeks of no trading. Happy to help other outlets in any way. Thanks for connecting us."
Anonymous — restored, £4,000+ lost in downtime
"My account was unblocked yesterday after 7 weeks of stress. It's really worn me out. Just wanted to say thank you."
Anonymous — restored after 7 weeks
"I got my account back. I'm surprised I got this resolved within 48 hours. I expected a lot longer. Thank you for your videos and useful tips."
Anonymous — restored in 48 hours
"I am unbanned but the fight is far from over. I need to get whitelisted now."
Anonymous — unbanned, chasing whitelisting
"They unbanned my account which had been permanently banned. They still have £30 of my money for a non-delivery I was unable to claim for in the 48-hour window they give you, which was during when my account was banned."
Anonymous — account back, still fighting for the £30
"My partner managed to get his account back. Managed to get my auntie's account unblocked too — they admitted their mistake. Just mine now."
Anonymous — two family accounts restored
Restored. Then re-banned 8 days later.
One of the accounts reinstated on 29 August was banned again on 6 September. Same account, same seller, same behaviour. Eight days of "we made a mistake, welcome back", followed by "you're out again". No new explanation.
This is the ban-apologise-ban loop the campaign has been documenting in the survey. Not an isolated glitch. A pattern.
Also this month: a Sad Vinted Faces community member got her ban reversed with the plain confirmation "Your listings have now been restored, and your account has now been unblocked."
All shared with the campaign, anonymised until each person has been asked. Eleven accounts, one month. It works — and when it doesn't stick, we log that too.
Was your Vinted account restored because of this campaign?
Tap the button, tick which actions got you your account back, submit. Adds you to the counter above and helps the campaign track what actually works. Anonymous — no name, no username, nothing identifying.
One submission per person, limited to once per device.
Restored accounts by day
Each dot is one day. Height is the number of users who tapped "Yes — add me to the count" on that day. Updates live as more people confirm.
What this page is for
Since the Sad Vinted Faces survey passed 5,000 responses and hit The Times, The i Paper, BBC News and ITV This Morning, thousands of Vinted users have started filing formal complaints, Subject Access Requests, chargebacks and Letters Before Claim, many with the templates on this site. When accounts are reinstated as a result of that pressure, we want to log it publicly. It matters. It shows that speaking up together works.
The counter above tracks the confirmed number. The tick-boxes when you submit tell the campaign which routes are actually getting people their accounts back.
Stories will appear here as they come in
Every time someone taps the green button and ticks the actions that got their account back, that pattern feeds directly into what the campaign puts to Vinted, the ICO and Trading Standards. If you want your story shared publicly (with as much or as little detail as you're comfortable with), email camwarrilow@gmail.com and Catherine will get in touch.