Usually yes, but you may have to fight for it. During a suspension Vinted normally still lets you request a payout to your linked bank account. Log in via the desktop website (some app functions are blocked during a ban), open your Wallet, and request the payout. Verification may still be required and can loop.

If you're blocked from withdrawing: use the SAR route (Section 3 above) to request the reason for the block in writing. If the reason is verification-related, submit exactly what Vinted asks for and screenshot every step. If Vinted still refuses to release funds after your SAR reply, that's the trigger for the Letter Before Claim in Section 6.

Bank of Lithuania is the free dispute service for frozen Vinted Pay Limited wallet balances. If your money has been stuck for more than a month with no substantive response, complain to them at lb.lt (English form available).

If you paid the buyer side by card: Section 75 (credit card) or chargeback (debit card) via your own bank recovers money faster than any of the above. See Section 4.

Generally yes, ship them. If you don't ship, Vinted will refund the buyer automatically AND you lose the item AND the sale count against your account gets worse. Shipping preserves your position for both a chargeback dispute and any subsequent claim for lost trade.

But protect yourself first:

• Read the ban notice carefully. Some restrictions explicitly allow you to complete pending orders; some prohibit it. If it prohibits shipping, don't ship, and document the instruction as your defence.
• Get proof of postage (a Post Office receipt) AND the weight of the parcel on the receipt. Screenshot the tracking on the day you ship.
• Photograph the item in the packaging, the packaging sealed, and the label attached, before it leaves your hand.
• Keep every receipt and screenshot for at least 12 months. This is the evidence pack that unlocks Section 75 / chargeback / Letter Before Claim later.

If Vinted refuses to release the sale funds after the buyer receives the item: that's a straightforward breach of contract. Send the Section 5 legal notice first, then escalate to the Letter Before Claim in Section 6.

What normally happens by default. If a parcel sent via InPost, Evri or Yodel isn't collected from the locker or drop-off point, most carriers hold it for 7-10 days and then return it to sender automatically. Vinted's own T&Cs say uncollected parcels should be returned and the sale cancelled, with your funds released once the item is back with you.

Step-by-step while it's stuck:

• Screenshot the tracking every day. You want a clear record of "awaiting collection" for the entire period. If it eventually says "returning to sender", screenshot that too.
• Open a case in the Vinted app: Help → Contact Us → select the sale → "Buyer hasn't collected". This is how you get a case reference to quote later.
• If Vinted's replies are all bot template ("we'll get back to you in 120 hours"), reply once asking explicitly for a human review and quoting your case reference. Screenshot each reply.
• Go direct to the carrier for the return status: InPost UK on inpost.co.uk/contact-us, Evri via the tracking page → "Contact us", Yodel on 0344 755 0117. Save the carrier's confirmation that the parcel is being returned.

What to do if the parcel is returned to you: take photos of the parcel arriving back sealed, the label intact. Message Vinted in the case with those photos and ask them to release your funds AND to release the item from the sale. If they release the item without releasing the funds (or vice versa) you're either out of pocket or holding stock you can't relist. Both are grounds for the Section 5 legal notice.

What to do if the parcel is lost or the carrier confirms delivery but the buyer denies it: two parallel routes. First, raise a claim with the carrier for lost-parcel compensation (InPost, Evri, Yodel all cap at around £20 unless you paid extra). Second, treat this as a Vinted matter under Buyer Protection and demand Vinted honour it — that fee only exists to protect the buyer if the item doesn't arrive, so if Vinted refunded the buyer and blamed you, you have a case that Buyer Protection was mis-sold to the buyer.

If Vinted still refunds the buyer AND doesn't release your funds after all that:

• Send the Section 5 legal notice to legal@vinted.co.uk with all the evidence attached (case reference, tracking screenshots, carrier return confirmation, photos of returned parcel).
• If it's a paid credit card transaction on your side, this doesn't apply to you as the seller. But your remedy is to escalate through Vinted, not through your bank.
• If the amount is significant (over £100) and Vinted refuses to respond substantively within 14 days, this is a strong Letter Before Claim case (Section 6). Uncollected-parcel disputes are the cleanest kind of Vinted case for court because the tracking evidence is unambiguous.

Rule of thumb: never let a £20 uncollected-parcel dispute swallow £100 of your time. Ship future parcels signed-for where possible and consider whether the buyer's account looks legitimate before dispatch (recent sign-up + zero reviews + generic profile picture is a red flag).

The Letter Before Claim (Section 6) is the formal pre-court step. Don't send it as your first move. Send it when you can honestly tick every box below:

• You've exhausted the in-app appeal. Vinted has issued a final rejection, or the appeal loop closed automatically within minutes of your submission (bot-only, no human review).
• You've sent the Section 5 legal notice to legal@vinted.co.uk and either got no substantive reply within 14 days, or got another template rejection.
• You've either sent a Subject Access Request or you have proof the appeal was automated (screenshots of the bot messages, timestamps showing responses within seconds).
• You have a real, quantifiable financial loss. Held funds, missed sales, paid promotions rendered non-functional, lost trading income. If it's under £100, chargeback via your bank is usually faster than an LBA.
• You are prepared to actually file at Money Claim Online at moneyclaim.gov.uk on day 15 if Vinted doesn't move. The LBA only works because it's a genuine threat.

The strongest cases for the LBA are:

• Repeated automated bans on the same account where you can show the pattern.
• Held Vinted Balance that Vinted refuses to release after your SAR.
• Pro accounts where you can prove you were told to convert to Pro, then banned for the exact activity Pro is designed to permit.
• Paid Showcase or Bump features that Vinted took payment for and then blocked buyers from seeing.

What good looks like: the CEO's office typically routes serious pre-action letters to a real compliance officer. One community member (Clare Gibb, boniface8th) had her Pro account whitelisted from Vinted's automated catalogue filters after sending this letter, meaning her account is now flagged for human review only. That is the specific outcome to ask for in remedy (5) of the template in Section 6.